PaySorted

Help

How do I…?

Short answers to the things people ask most. Can't find it? Message us and we'll help, including free set-up help.

Getting started

Can I try it before I sign up?

Yes. The demo is the real app filled with example customers, made for your kind of business. Nothing is saved or sent and you don't need an email address. On a laptop it opens in a phone frame so you see what it's like on your phone. You can switch to the computer view too.

How does the free month work?

Pick your kind of business on the pricing page and start your free month. It's 30 days with everything switched on, and you don't need a card. If it isn't for you, just stop using it. Nothing is taken.

How do I put PaySorted on my phone's home screen?

iPhone: open PaySorted in Safari, tap the Share button, then Add to Home Screen.

Android: open it in Chrome, tap the ⋮ menu, then Install app or Add to Home screen.

It then opens like any other app, full screen, and loads quickly even on poor signal. There's nothing to download from an app store.

How do I bring in my customers?

If you use Xero, QuickBooks, FreeAgent or Sage, connect it and your customers come across. In the trades app you can also tap Import my unpaid invoices to start chasing what you're already owed.

Or ask for free set-up help and send us your list. We'll help you get it in, on the trial and on every plan.

Getting paid

How do the automatic reminders work?

When you send an invoice, PaySorted schedules polite reminders around the due date, at the times you choose. The moment the invoice is paid, every remaining reminder is cancelled. That covers paid by card through PaySorted, marked paid by you, or marked paid in your accounting software.

Customers never get a pile of reminders at once. They get at most one every 2 days, and each one is only a step firmer than the last.

What if a customer pays by bank transfer?

Your invoice shows your bank details. The customer can tap I've paid, which pauses reminders for 3 days and tells you to check your bank. Then tap Mark as paid on the invoice.

If you use Xero, QuickBooks, FreeAgent or Sage and reconcile there, we pick it up automatically.

Can I stop chasing a customer, or pause one invoice?

Yes. In the trades app, open the customer and switch off Chase this customer automatically. You can also pause a single invoice, or put it on hold if it's disputed. In the other apps, message us if a customer needs leaving alone.

How do I get paid by card?

Go to More → How customers pay you and set up online payments with Stripe. It takes about 5 minutes. Your invoices then have a Pay now button for card, Apple Pay and Google Pay, and the money goes straight to your bank account. PaySorted never holds it.

How do I take payment at the door?

In PaySorted Rounds, tap Done on the visit and choose how they're paying:

  • Paid cash: marks it paid and sends them a receipt.
  • Pay by card now: shows a QR code. They scan it with their phone camera and pay by card, Apple Pay or Google Pay. It shows when they've paid.
  • Send the bill: they pay later, with reminders if they forget.

Card now needs card payments switched on (see above).

Can customers pay by Direct Debit?

Yes, through GoCardless, which suits regular customers. Read how to set up Direct Debit.

Who do customers' replies go to?

Emails are sent on your behalf with your business name, and replies go straight to your own email address.

Your team and your accountant

How do I give my accountant access?

It's free on every plan and doesn't use one of your logins. In More, tap Invite your accountant and enter their email.

Easiest of all, give your accountant the email you use for PaySorted. They can send you a request, and you just tap Accept. They get read-only access. Accountants can read more on our page for accountants.

How do I add people who work for me?

Team plans include extra logins (see pricing). Invite each person by email. In PaySorted Rounds, each person sees only their own day and jobs, not your prices or customers' bills.

Does it work with Xero, QuickBooks, FreeAgent or Sage?

Yes, on every plan. Connect it and your invoices, customers and payments copy across. Invoices you already have there can be imported and chased.

Your account

How do I change or cancel my plan?

There's no contract, so you can change or cancel at any time. In the trades app, go to More → Plan & billing to change plan, update your card and download receipts. In the other apps, your plan is under More. If you can't see how to cancel, message us and we'll do it for you.

Can I download or delete my data?

Yes, your data is yours. In the trades app, go to More → Your data to download everything or delete your account. In the other apps, message us and we'll send you a full copy or delete your account. See our privacy policy.

Is my data safe?

Your data is stored securely in the UK/EU, protected so only your business can see it. Card details never touch PaySorted, because Stripe handles them.

Still stuck?

Send us a message from the contact page or from inside the app. We reply within 1 working day, usually the same day. You can also try the demo or read our guides on getting paid.